OPERATIONS MANAGEMENT Unit 1
1. How do services differ from goods? Identify five ways.
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Introduction
A good is defined as a physical object that is used to give satisfaction to an individual. On the other hand, a service is an output by an individual using their effort to fulfill the desire of another individual (Bessant, and Tidd, 2008). When one pays for a good, like a car, they pay for the object and assume ownership of the object from then. When one pays for a service, like barber fees, there is no change of ownership of any object. The technique to offer the service remains with the service provider. There ……
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