kaplan university – law

Question 1. 1. When positive reinforcement is employed: (Points : 2)

same behavior is likely to be repeated.
desired behavior is less likely to be repeated.
undesirable behavior is most likely to occur.
negative behavior is likely to be repeated.
employee retention is adversely affected.

Question 2. 2. In the context of horizontal structure of a firm, subdividing an organization into smaller units is known as: (Points : 2)

departmentalization.
just-in-time.
decentralization.
span of control.
lean manufacturing.

Question 3. 3. The first step in the delegation process, defining the goal, requires a manager to: (Points : 2)

identify the employee he or she favors the most.
understand the nature of each employee.
recognize the most responsible employee.
clearly understand the outcome he or she wants.
identify a tedious assignment that can be given.

Question 4. 4. The level of expected performance for a given goal: a target that establishes a desired performance level, motivates performance, and serves as a benchmark against which actual performance is assessed is referred to as a(n): (Points : 2)

liability.
balance sheet.
standard.
asset.
audit.

Question 5. 5. Which of the following steps in the formal planning process involves studying past events, examining current conditions, and forecasting future trends? (Points : 2)

Analyzing the situation
Generating alternative goals and plans
Evaluating goals and plans
Selecting goals and plans
Monitoring and controlling performance

Question 6. 6. The assignment of different tasks to different people or groups in the organization is known as: (Points : 2)

strategic plan.
degree of formality.
division of labor.
value chain.
decentralization.

Question 7. 7. In a(n) _____ organization, top managers make all the decisions and pass them down to lower levels for implementation. (Points : 2)

informal
centralized
organic
decentralized
horizontal

Question 8. 8. Which type of control is future oriented and aims to prevent problems before they arise? (Points : 2)

Feedback control
Specialist control
Feedforward control
Operator control
Concurrent control

Question 9. 9. Control based on the use of pricing mechanisms and economic information is referred to as: (Points : 2)

clan control.
feedback control.
market control.
concurrent control.
bureaucratic control.

Question 10. 10. The _____ states that control is enhanced by concentrating on the exceptions to, or significant deviations from, the expected result or standard. (Points : 2)

return on investment
audit
myopia
principle of exception
debt-equity ratio

Question 11. 11. A leader with _____ power has control over punishments; people comply to avoid those punishments. (Points : 2)

expert
reward
referent
coercive
legitimate

Question 12. 12. The act of administering an aversive consequence is referred to as: (Points : 2)

groupthink.
punishment.
positive reinforcement.
negative reinforcement.
free riding.

Question 13. 13. The use of rules, regulations, and authority to guide performance is referred to as _____ control. (Points : 2)

clan
bureaucratic
market
concurrent
feedback

Question 14. 14. The outcome of situational analysis is the: (Points : 2)

evaluation of the merits and feasibility of a range of alternatives.
prioritization and elimination of goals.
identification and diagnosis of planning assumptions, issues, and problems.
selection of the most appropriate and feasible alternative.
proper implementation of a plan.

Question 15. 15. A plan which focuses on ongoing activities designed to achieve an enduring set of goals and may become a more permanent policy or rule is called a _____. (Points : 2)

start-up plan
single-use plan
standing plan
contingency plan
subject plan

Question 16. 16. A leader with _____ power has the right, or the authority, to tell others what to do. (Points : 2)

legitimate
coercive
reward
expert
referent

Question 17. 17. Which of the following is an advantage of delegation? (Points : 2)

It helps managers develop skills and knowledge.
It reduces accountability of the manager.
It conserves managers’ most valuable asset: time.
It increases managers’ influence over their subordinates.
It improves the ethical climate of organizations.

Question 18. 18. In the context of the planning process, _____ are the targets or ends the manager wants to reach. (Points : 2)

goals
plans
scenarios
strategies
threats

Question 19. 19. Which of the following is the first step in a typical control system? (Points : 2)

Setting performance standards
Comparing performance against the standards
Taking action to correct problems
Revising standards
Measuring performance

Question 20. 20. Motivation refers to forces that: (Points : 2)

energize, direct, and sustain a person’s efforts.
are acquired through education.
are basically involuntary.
promote groupthink.
reduce group cohesiveness.

………..Answer preview………….

Question 1. 1. When positive reinforcement is employed: (Points : 2)

same behavior is likely to be repeated.

Question 2. 2. In the context of horizontal structure of a firm, subdividing an organization into smaller units is known as: (Points : 2)

departmentalization.

Question 3. 3. The first step in the delegation process, defining the goal, requires a manager to: (Points : 2)

       clearly understand the outcome he or she wants.

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kaplan university – law

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